I'd give them 10 stars if I could! I can't say enough good things about Air Trust and their whole team. My HVAC system was getting old and I knew it was time for an update. Rather than waiting till it died on a very cold night, I decided to fix it before it became an emergency. I submitted a request online and was called back within 30 minutes. The were able to come out that same day and gave me a quote that was hard to beat. It was significantly less than a quote I got from one of the big boys that advertises on TV all the time. Who do you think pays for all those ads? You do, when you buy their overpriced system. Air Trust relies on word of mouth and referrals, and several neighbors highly recommended them. I'm glad I called them. You should absolutely give these guys your HVAC business. They were pros. They came when they said they would, did the job right the first time and cleaned up after themselves. I'm more than pleased with the service, professionalism and price. You can't beat 'em.
Would highly recommend Air Trust. Quick, professional and fair.
Very happy with the service from Mark and his team at Air Trust. Mark came out after I called him on a Saturday and began work that Tuesday. They removed our old units and had our new dual fuel system installed and running in about 5 hours! Our home is much more comfortable after the install. These guys know what they're doing and provide high quality service!
Mark Nichols and his crew very kind and helpful and really good guy willing to help
I don't leave many reviews, but the customer service from Mark and Air Trust was too good not to. I woke up this morning to a furnace that wouldn't stay lit. Called Mark and he and a technician were at my house in less than 10 minutes, seriously. Granted, it was lucky he was right around the corner, but I was blown away (no pun intended). They had my furnace back up and running in another 10 minutes (bad connection on a sensor), and he gave a few other tips & things to watch out for with my older unit. I was happy to pay him for an hour of his time, despite the entire job only taking ~20 minutes. Thanks Mark!
Mark is very knowledgeable and honest. He came out to run diagnostics on my unit and wouldn't take a penny. Stand up guy.
Mark and his team went above and beyond! He and his team were highly recommended and they exceeded my expectations. 5+ stars for me.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Air Trust was referred to me by a friend who had used Mark and his company for 2 different houses. Everything that was told to me about this business turned out to be true. They installed a 4 ton unit. They were on time, professional, friendly, and informative. No mess, no fuss, no surprises. And their prices are excellent. Its the advantage of a privately owned company. When you own the company, you make sure everything is right. There is a reason that they have a 5 Star rating everywhere on the web! I only dealt with the owner of the company. I called him and he gave me the price. He didn't have to come out to look things over and throw a sales pitch at me. He was here at my house making sure things went smoothly. They don't have franchise fees and sales personnel to pay and because of that they offer the same warranties and service that bigger companies offer, but at a much better rate.
I highly recommend them for any heating and air needs. They will be my go to source for HVAC needs from now on!
as it starts to get really cold outside this week, I'm thankful they could get in and replace my leaky, broken ductwork. they were on time, courteous, cleaned everything up afterwards and only took 3 hours! my attic looks great now and the house is warm. thank you!!!
Mark and team provided excellent service when my air went out over the weekend. They came out looked at my unit and gave me a couple of options. In the end I decided to replace my HVAC. The team came out on time and quickly completed the work. They kept me informed of the entire process. Mark checked in on me later to make sure everything was working as expected. I highly recommend the professional team at Air Trust.
Last night the house started getting warm and realized that we may need some help with our HVAC unit. Asked around and Mark was highly recommended. Gave him a call this morning and within less than an hour he had one of his technicians, Richard, come out and get it taken care of.
Fast, friendly, and affordable.
Keep being awesome, Air Trust HVAC
Awesome! Can't say enough! I wish I could leave 10 stars! Saved us A LOT of time and money, we really appreciate you guys! THANK YOU!
Late on a Saturday evening in June, we realized that our A/C was not putting out any cold air. We left the unit off overnight and tried to start it again on Sunday morning. No luck. Even though it was a Sunday morning, Mark answered the phone at 10:35 a.m. and promised to have a tech out in a couple of hours. A few minutes later, I got a text letting me know that a tech was free and would be at my home in half an hour. The tech arrived on time and diagnosed and repaired my capacitor issue in about 20 minutes. For those keeping track, Mark had a tech to my home and had my problem repaired in less than an hour on a Sunday morning. Hard to beat that kind of service. We will be calling Mark again for any HVAC needs in the future. Thank you!
Mark was so great- came out the same day I called to give me a quote on a full HVAC replacement for our 26 year old unit that hadn't been working for a month. They came out and did the full replacement that same week and within about 3 hours. Super impressive- they even moved our compressor to the other side of the house! Very thrilled to have gotten out of our vicious home warranty cycle and hired Air Trust!
Mark Nichols, owner of Air Trust HVAC, is one of the kindest professionals I've worked with in decades. He's honest, courteous, and a man that will handle any job wonderfully. I highly recommend his company vs any other HVAC in the Nashville area. At no additional charge, He corrected a vent that had been mistakenly placed in a closet vs a second bathroom. Same day as well. Please don't hesitate to call them when you need a repair/replacement on electric, plumbing or HVAC work. Mark Nichols is the ONLY one I highly recommend!
Mark and his son were very professional and explained my problem very well. The pricing was fair and unit is working well now.
Mark was really great to work with. Fair pricing and very prompt. He was able to get a new HVAC unit installed before noon the following day. I would definitely recommend Mark.
Arrived as scheduled and fixed our AC unit within 2 hours. Also gave us valuable information regarding the nature and cause of the problem, along with suggestions to avoid the same problem in the future. Very helpful! Will use again, and would recommend without hesitation.
Most competitive price; same day service. No high-pressure sales!
Air Trust gave a quote, beating all others, including meeting or exceeding all warranties. Installation of the 3-ton unit to serve our upstairs was fast and they did an excellent job cleaning up afterward. The key difference is that I felt the company was concerned with more than selling us a unit, they were concerned with solving the problem we've had for several years upstairs. It's been a month and the problem seems resolved.
Had 3 or 4 different companies come out an look at our hvac unit, as the heat exchange had gone out on our 13 yr old unit. Not only was Air Trust the best value for the money, but they were by far the nicest as they made everything clear and easy for me to understand. They were also able to install the unit the next day, and were done very quickly. Would recommend them to anyone.
Rec'd estimate yesterday and installation today, and, the crew completed their job within 2 1/2 hours in 20 degree weather!. 'Could not be more pleased with quality and cost. 'Will not hesitate to recommend this trustworthy company!
He gave me a quote and came in this morning and replaced my ac unit and add another vent in my living room. They did a great job and the price was very reasonable. I'm very happy with the service and job done.
Wow. Our heat was out during a very cold streak. Mark came out immediately, assessed our needs, and provided a quote for a new system (which we knew we needed as the existing system was 30 years old). We received 3 other bids, but the combination of the unit, work, and warranty (definitely best warranty as far as labor) compelled us to choose Air Trust, and we couldn't be happier. Knowing that we had no heat, he started the job immediately (the next day), expertly worked around a very challenging location for the placement of the units, and provided a quality installation. I will use him for any service needs, and will recommend him to all.
Mark called me with a minute after going through the steps at Home Adviser. Mark came to my house that afternoon and was able to get my A/C running again. The previous serviceman wanted to replace the A/C unit costing $5,500. Mark was a lifesaver.....he is prompt and very honest. Will recommend him to all my friends and neighbors.
My air conditioner went out during the hottest week of the summer (of course). I was quoted by a bigger, well known company $5500 to install a new system. I searched for a another company to get a quote from and I stumbled upon Air Trust HVAC. I completed the online questionnaire, submitted it, and less than 5 minutes later, Mark called. He came that next day and quoted me a much reasonable price. He was amazing! and VERY knowledgeable. I will recommend them to anyone.
Mark Nichols called immediately after my online request was submitted. He answered all my questions. I could hear the experience in his voice. I asked when he could come to look at my system and he was at my home in 30 minutes. He explained his analysis of the problem. He repaired the system quickly & efficiently. I will definitely use him to maintain my Heat. & Air Conditioning system for years to come.